The Whistleblower Channel is managed by an independent and completely impartial company called Contato Seguro .

If you identify or suspect any irregularity, you can file a complaint by accessing the website.

The channel operates 24 hours a day and your reports are received by Contato Seguro specialists , who are responsible for forwarding them for analysis , investigation and resolution .

When you make a report, you receive a protocol number to track the progress and resolution of your report or suggestion.

No! Your contact with the channel is made through an independent company, completely exempt and with specialized service to obtain the maximum information about the case, without compromising your anonymity .

Under no circumstances will your computer’s IP be identified .

You can and should report any behavior that you perceive to be inconsistent with what is expected of employees, third parties and business partners.

All situations that are not in accordance with the law or with the ethical principles and values ​​of our company must also be reported.

Here are some examples of irregularities: fraud, waste of resources, disclosure of confidential matters, discrimination, moral coercion, sexual harassment, abuse of power, aggression, etc. In addition, you can also use the channel to suggest improvements that you consider relevant to the development of our company.

No. After Contato Seguro receives a report, the case is forwarded to an Internal Committee , which will begin the analysis, seeking all the necessary information to correctly forward the complaint. Measures will only be taken in cases where incorrect conduct is confirmed.

If you have any evidence, the Contato Seguro system allows you to attach any type of file , photo, video, audio, etc.

With the support of the Whistleblower Channel , our company promotes a culture of transparency, ethics and integrity . In addition, the channel inhibits conduct that is contrary to the company’s principles and values ​​and, as a result, we maintain a better work environment free from irregularities.